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Customer Service (BAT 128)

Term: 2014-2015 - Spring Term

Faculty

Karen A ChristyUser Info
Email address is hidden, click here to email
Office Hours:
  • Monday 8:00 AM to 10:00 AM
  • Monday 10:00 AM to 12:00 PM
  • Monday 12:00 PM to 12:30 PM
  • Monday 12:30 PM to 3:00 PM
  • Monday 3:00 PM to 5:00 PM
  • Tuesday 8:00 AM to 10:00 AM
  • Tuesday 10:00 AM to 12:00 PM
  • Tuesday 12:00 PM to 12:30 PM
  • Tuesday 12:30 PM to 3:00 PM
  • Tuesday 3:00 PM to 5:00 PM
  • Wednesday 8:00 AM to 10:00 AM
  • Wednesday 10:00 AM to 12:00 PM
  • Wednesday 12:00 PM to 12:30 PM
  • Wednesday 12:30 PM to 3:00 PM
  • Wednesday 3:00 PM to 5:00 PM
  • Thursday 8:00 AM to 10:00 AM
  • Thursday 10:00 AM to 12:00 PM
  • Thursday 12:00 PM to 12:30 PM
  • Thursday 12:30 PM to 3:00 PM
  • Thursday 3:00 PM to 5:00 PM
  • Friday 8:00 AM to 10:00 AM
  • Friday 10:00 AM to 12:00 PM
  • Friday 12:00 PM to 12:30 PM
  • Friday 12:30 PM to 3:00 PM
  • Friday 3:00 PM to 5:00 PM
  •  
    Laura L MooreUser Info
    Email address is hidden, click here to email
    Office Hours:
  • Monday 8:00 AM to 2:30 PM
  • Tuesday 12:30 PM to 2:00 PM
  • Tuesday 8:00 AM to 12:30 PM
  • Tuesday 2:00 PM to 2:30 PM
  • Wednesday 12:00 PM to 12:30 PM
  • Wednesday 12:30 PM to 2:30 PM
  • Wednesday 2:30 PM to 3:30 PM
  • Wednesday 8:00 AM to 12:00 PM
  • Thursday 12:30 PM to 2:30 PM
  • Thursday 8:00 AM to 12:30 PM
  • Friday 8:45 AM to 11:45 AM
  • Friday 8:00 AM to 8:45 AM
  • Friday 11:45 PM to 12:15 PM
  • Friday 12:15 PM to 3:30 PM
  •  
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    Description

    Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.