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Service Management (AMT 241)

Term: 2012-2013 Spring Term

Faculty

Bret A Pope
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Schedule

Mon-Tue-Wed-Thu-Fri, 4:30 PM - 6:30 PM (1/7/2013 - 3/8/2013) Location: TECH TECH T109

Description

Students will demonstrate proficiency in the skills necessary for managing an automotive dealership service department. Students will discuss customer relations, service sales, employee relations, service management, and automotive business procedures.