Customer Service (BAT 128)

Term: 2011-2012 Spring Term


Brenda A CarmichaelUser Info
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Office Hours:
  • Monday 7:30 AM to 4:00 PM
  • Tuesday 7:30 AM to 4:00 PM
  • Wednesday 7:30 AM to 4:00 PM
  • Thursday 7:30 AM to 4:00 PM
  • Friday 7:30 AM to 4:00 PM


    Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.