Skip To Content

Search

Customer Service (BAT 128)

Term: 2012-2013 Fall Term

Faculty

Jessica L Olson
E-mail address is hidden, click here to e-mail
 
Kimberly A Dhority
E-mail address is hidden, click here to e-mail
Office Hours:
  • Monday 8:00 AM to 12:00 AM
  • Monday 1:00 PM to 5:00 PM
  • Tuesday 8:00 AM to 12:00 AM
  • Tuesday 1:00 PM to 5:00 PM
  • Wednesday 8:00 AM to 12:00 AM
  • Wednesday 1:00 PM to 5:00 PM
  • Thursday 8:00 AM to 12:00 AM
  • Thursday 1:00 PM to 5:00 PM
  • Friday 8:00 AM to 12:00 AM
  • Friday 1:00 PM to 5:00 PM
  •  
    E-mail all faculty members

    Description

    Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.