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Customer Service (BAT 128)

Term: 2012-2013 Spring Term

Faculty

Kimberly A DhorityUser Info
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Office Hours:
  • Monday 8:00 AM to 12:00 AM
  • Monday 1:00 PM to 5:00 PM
  • Tuesday 8:00 AM to 12:00 AM
  • Tuesday 1:00 PM to 5:00 PM
  • Wednesday 8:00 AM to 12:00 AM
  • Wednesday 1:00 PM to 5:00 PM
  • Thursday 8:00 AM to 12:00 AM
  • Thursday 1:00 PM to 5:00 PM
  • Friday 8:00 AM to 12:00 AM
  • Friday 1:00 PM to 5:00 PM
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    Description

    Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.