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Customer Service (BAT 128)

Term: 2013-2014 - Spring Term

Faculty

Laura L Moore
E-mail address is hidden, click here to e-mail
Office Hours:
  • Sunday 8:00 PM to 9:30 PM
  • Monday 12:30 PM to 2:30 PM
  • Monday 2:30 PM to 3:30 PM
  • Monday 8:00 AM to 12:00 PM
  • Tuesday 8:15 AM to 9:00 AM
  • Tuesday 12:30 PM to 2:00 PM
  • Tuesday 2:00 PM to 3:30 PM
  • Tuesday 7:00 PM to 8:30 PM
  • Tuesday 9:00 AM to 12:00 PM
  • Wednesday 8:15 AM to 12:00 PM
  • Wednesday 12:00 PM to 12:30 PM
  • Wednesday 12:30 PM to 2:30 PM
  • Wednesday 2:30 PM to 3:30 PM
  • Thursday 8:15 AM to 12:00 PM
  • Thursday 12:00 PM to 12:30 PM
  • Thursday 12:30 PM to 2:30 PM
  • Thursday 2:30 PM to 3:30 PM
  • Thursday 7:00 PM to 8:30 PM
  • Friday 8:15 AM to 8:45 AM
  • Friday 8:45 AM to 11:45 AM
  •  

    Description

    Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.