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Course Information

Dental Practice Management (DNA 215)

Term: 2017-2018 - Spring Term

Faculty

Deborah June Illk
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Monica A Graves
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Schedule

Thu, 8:20 AM - 11:30 AM (1/11/2018 - 3/15/2018) Location: EMP FHTC M108J
Thu, 12:30 PM - 3:30 PM (1/11/2018 - 3/15/2018) Location: EMP FHTC M108J

Description

This course introduces students to the concepts of the business of dentistry as a service profession, patient management, legal and ethical issues, and technology in the dental office. Emphasis is placed on using technology as a primary mode for records management, office correspondence, general bookkeeping systems, dental insurance claims management, appointment scheduling, and patient charting. Students will explore ways to strengthen their communication skills for proper telephone etiquette, interoffice communications, and patient.