Students will analyze the hardware components of a personal computer and evaluate their relative industry standards in terms of features, performance, and cost. They will analyze and evaluate industry-standard operating systems and their relative software components in terms of features, performance, and cost. Students will perform installations and upgrades of hardware and software components of the PC and demonstrate preventive maintenance techniques on these components. They will interact with customers in order to troubleshoot and repair malfunctioning customer?s PCs. This course is preparatory for the CompTIA A+ essentials certification exam. Prerequisite: NET 115 Digital Electronics. NET 116 is a prerequisite for all Network Technology courses with a course number of NET 117 or higher.